top of page

Frequently Asked Questions

What is therapy like?

Therapy is like having a conversation about what you are struggling with, how it is affecting you on a day-to-day basis, and learning ways manage and cope with the stuff that you have been struggling with.

Can therapy help me?

You will be able to talk about the things that you are struggling or have experienced, and figure out what you can do to begin feeling better.

What will we discuss in therapy?

In therapy, we will talk about what you have been feeling and how long you’ve experienced it. We will also talk about what your goals are for feeling better and how you can manage and cope with what you are struggling with.

What purpose does therapy serve?

Therapy helps people who are having a difficult time managing on a daily basis, whether it is constantly worrying, feeling extreme sadness, or needing help to get past trauma. Therapy allows you to talk about what you have been struggling with, with a safe and supportive atmosphere to begin your healing journey.

I feel like I have my problems under control. Do I really need therapy?

When you are in a better place, and you are able to manage your problems, therapy can help you to start working on ways to prevent or reduce future feelings of feeling as if you are out of control, worry or panic.

How do I know if therapy is right for me?

You will know if therapy is right for you when you feel comfortable to talk about your issues and feel understood. You will be able to talk to the therapist prior to coming into your first session. You will also be able to discuss what you are struggling with and how it has been affecting you. If you decide that you need another therapist, I will provide you with referrals to other therapists in the area. My suggestion is to commit to a few sessions before you decide to make a change.

Why do people go to therapy?

People go to therapy for many different reasons. Some struggle with managing their emotions from day to day; others have relational difficulties.  Some may have experienced a loss and are grieving, while others have gone through difficult life experiences or trauma.

I don’t feel like I have a major problem. Can I still benefit from therapy?

If you do not have major problems, but still struggle with managing your life, forming meaningful relationships, want to learn how to improve your day-to-day habits, and/or are struggling to find your way after a loss. You may benefit from therapy by allowing yourself to talk about these things with someone who will be compassionate and understanding.

What are your fees?

Therapy will cost between $35 - $200. The average session lasts 55-60 minutes.

Will my insurance cover our sessions? How does that work?

Sandra Henderson works with BCBS PPO, Cigna, United HealthCare, Aetna, Oscar Health, and Oxford insurances as an in network provider.  Marshelle Hood is a network provider with BCBS PPO.  We will submit the insurance claim for you.  

All other insurances are out of network. We will be able to provide you with a super-bill that you can submit to your provider in order to get reimbursed.


If there is a deductible that has not been met, you will be responsible to pay for the session at time of service until the deductible has been met.  Depending on your insurance, you may have a co-pay or co-insurance payment.  We will be happy to verify your insurance for you.

What if I cannot make it to a session? What is your cancellation policy?

If you are unable to make the session, you are required to inform your therapist at least 24 hours in advance.  A $50 fee will be charged if there is a No-Call/No-Show or Late Cancellation (cancellations with less than 24 hour notice).

How often will I pay?

Payments are due at the end of the session.  


What if my Insurance Policy Changes?

From time to time, you may experience changes to your policy, please let your provider know of any changes and provide them with a copy of your insurance card.  

This may happen at the beginning of the year or other months that have been preselected by your employer or private policy.  Any time you change or update your policy.


What if I have a deductible that has not been met?

If your deductible has not been met, you will need to pay the amount billed for the session at time of service.  You will be responsible to pay for the session at time of service until the deductible has been met  After the deductible has been met you will be required to make your co-pay or co-insurance payment at time of service.

Does what we talk about in therapy remain confidential?

Confidentiality is important, what is talked about in a session remains confidential with a few exceptions. The exceptions include if you or others are being harmed.   Information you and/or your child or children report about physical or sexual abuse: then by Illinois State Law, I am obligated to report this to the Department of Children and Family Services and/or law enforcement. If you provide information that informs us that you are in danger of harming yourself or others. Information to remind you of /or to reschedule appointments or treatment alternatives. Information shared with law enforcement if a crime is committed on our premises or against our staff or as required by law such as a subpoena or court order.

Clinical records, psychotherapy notes and other disclosures require a separate signed release of information. You have a right to or will receive notification of a breach of any unsecured personal health information. You have a right to restrict any disclosure of personal health information where you have paid for services out-of-pocket and in full.

What if therapy doesn't work for me?

At the beginning of services we will talk about what brought you in for counseling. We will also set your goals, and look at your progress regularly.  You are free to end services at any time, and we will provide you with referrals if you choose.

What's the next step in getting started?

The first step is to call and discuss why you are seeking services at this time. This will give you an opportunity to ask questions and get a better understanding of things you may have been thinking about.

How can I reach you?

I can be reached by phone or by simply clicking the appointment button below. I will contact you within 24 hours.  Please indicate times you are available such as: Morning, Afternoon, Evening and times to call.  We will contact you as close to those times as possible.  There are occasions when a time is specified and we may be meeting with others, in those cases we will call as close to the time as we can.

When can we have sessions?

After we have our initial talk/consultation, we will confirm a date and time for your first session. I will also ask you for your email and will send you aHIPAA-secure link to complete your paperwork and sign consent forms for therapy.

Do you have evening or weekend availability?

Yes, evening and weekend hours are available. Check with your us on availability. ​

How will I schedule my appointments?

After the session is over, I will work with you to set up your appointments. If you choose, I will set a regular time to meet and you will let me know if you need to make changes to the schedule. I will also let you know in advance if the day or time need to be adjusted.

How many sessions will I need?

The number of sessions varies and depends on what types of issues you bring. We will be able to discuss this at your first session.

Where is the offices located?

Directions and Parking

The office is located at 24050 W. Main Street, Plainfield, IL 60544 is not easily visible from the Main Street.  The parking and office are located behind 24048 W. Main Street.

There is parking in the front and in back. Disability parking is located in the back of the office.  The entrance is handicap accessible.

bottom of page